Terms and Conditions

Bayswater Removals UK Service Terms and Conditions

These Terms and Conditions set out the basis on which Bayswater provides residential and commercial removal services within the United Kingdom. By booking our services, you agree that these Terms and Conditions form the entire agreement between you and Bayswater for the removal services supplied.

These Terms and Conditions apply to all bookings for our services, whether made online, in writing, or by any other agreed method. Please read them carefully before confirming your booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

Customer means the individual, company, or organisation who requests and books our removal services.

We, Us, Our means Bayswater, the removal company providing the services.

Services means any removal, packing, handling, transportation, storage, or related services we agree to provide.

Goods means the items, belongings, equipment, or other property which we are asked to move, pack, handle, store, or otherwise deal with.

Contract means the agreement between you and us for the supply of services, comprising these Terms and Conditions and any written quotation or confirmation we issue.

2. Booking Process

2.1 You may request a quotation by providing accurate and complete information about the properties involved, access details, the nature and quantity of goods, any special handling requirements, and any parking or access restrictions.

2.2 Quotations are based on the information you provide. If the information supplied is incomplete or inaccurate, we reserve the right to adjust our quotation, apply additional charges, or decline to proceed with the booking.

2.3 A booking is only confirmed when we issue a written confirmation, which may be by electronic means, setting out the services to be provided, the date and time, and the applicable charges. Until such confirmation is issued, no contract will exist between you and us.

2.4 If you ask us to start work before we have provided written confirmation, your instruction to proceed will be treated as acceptance of these Terms and Conditions, and the contract will be formed on this basis.

2.5 You must inform us as soon as reasonably possible of any changes to the booking details, including dates, addresses, access, or the volume or nature of goods. We will use reasonable efforts to accommodate such changes, but this may not always be possible and may result in additional charges.

3. Services and Service Limitations

3.1 We will provide the services with reasonable care and skill and in accordance with industry standards for removal services in the United Kingdom.

3.2 Unless expressly agreed in writing, our services do not include dismantling or reassembling furniture, disconnecting or reconnecting appliances, or removing fixtures or fittings. If we agree to undertake such work, it will be carried out at your risk unless losses are caused by our negligence.

3.3 You are responsible for ensuring that the goods are suitably packed and ready for transport unless we have agreed to provide packing services. We may decline to transport goods that are inadequately packed or pose a risk of damage or injury.

3.4 We may refuse to handle, pack, or transport any items which are illegal, dangerous, perishable, explosive, or otherwise unsuitable, including but not limited to firearms, ammunition, flammable materials, chemicals, live animals, plants, or items that may attract pests or cause contamination.

3.5 Access to properties must be safe, secure, and reasonably practicable for our vehicles and staff. If access is restricted or unsafe, we may adjust the service, apply extra charges, or cancel the service where reasonably necessary.

4. Customer Responsibilities

4.1 You must ensure that you are present, or that an authorised representative is present, at the collection and delivery addresses during the agreed times to direct our staff and confirm that the correct goods are moved and placed in the proper locations.

4.2 You are responsible for securing all valuables, including cash, jewellery, important documents, and irreplaceable items. We recommend that such items are carried personally by you and not included in the goods handed to us.

4.3 You warrant that you are the owner of the goods or have full authority from the owner to enter into the contract and to authorise us to move, handle, or store the goods.

4.4 You must obtain and pay for all necessary permits, parking suspensions, or approvals required at both collection and delivery addresses, unless we specifically agree to arrange such matters as part of the service.

4.5 You agree to provide clear instructions and to ensure that all goods to be moved are properly labelled, especially where some items or areas are not to be moved. We are not liable for loss or damage arising from unclear or incomplete instructions.

5. Price and Payment Terms

5.1 The price for the services will be as set out in our quotation or written confirmation. Unless stated otherwise, quoted prices are based on normal working hours, reasonable access, and the information provided by you.

5.2 We reserve the right to vary the price if:

a The services are provided outside normal working hours at your request.

b There are delays outside our control, including waiting for access or keys.

c The work involves additional services not included in the original quotation, such as extra packing, dismantling, or carrying items via stairs where not previously disclosed.

d The volume or nature of the goods differs from that initially described.

5.3 Unless otherwise agreed, a deposit may be required to secure the booking, with the balance payable no later than at the completion of the services on the removal day. We may, at our discretion, require full payment in advance.

5.4 Payment must be made by the methods we specify and in cleared funds. If payment is not received when due, we may suspend or cancel the services and charge interest on overdue amounts at a reasonable rate from the due date until payment is received in full.

6. Cancellations and Amendments

6.1 You may cancel or amend your booking by giving us written notice. The effective date of cancellation is the date on which we receive your notice.

6.2 We may apply cancellation charges based on the notice given prior to the agreed service date, as follows.

a More than seven days notice before the service date No cancellation charge.

b Between three and seven days notice We may charge up to fifty percent of the quoted price.

c Less than three days notice We may charge up to one hundred percent of the quoted price.

6.3 If you reduce the scope of the services or change the date at short notice, we may treat this as a cancellation and rebooking, and cancellation charges may apply at our discretion.

6.4 We may cancel the contract or suspend services where:

a You fail to pay any required deposit or sums due.

b You materially breach these Terms and Conditions.

c Providing the services would be unlawful or unsafe.

6.5 If we cancel the services due to circumstances within our control and you have already paid for the services not yet provided, we will refund those sums. We will not be liable for additional losses you may incur as a result of such cancellation, except where required by law.

7. Delays and Events Beyond Our Control

7.1 We will use reasonable efforts to meet agreed dates and times but they are estimates and not guarantees. We are not liable for delays or failure to perform our obligations caused by events beyond our reasonable control, including traffic conditions, accidents, adverse weather, public transport disruption, or other unforeseen circumstances.

7.2 If an event beyond our control occurs that affects our performance, we will contact you as soon as reasonably practicable to arrange an alternative time or date where possible.

8. Liability for Loss or Damage

8.1 We will exercise reasonable care in handling and transporting your goods. Our liability for loss of or damage to goods is subject to the limitations set out in this section.

8.2 We will not be liable for loss or damage to goods arising from:

a Normal wear and tear, or deterioration due to the nature of the goods.

b Pre-existing defects or inherent vice in the goods.

c Insufficient or improper packing where goods were packed by you or a third party not engaged by us.

d Handling of goods which you have specifically instructed us to move against our advice.

e Acts or omissions of third parties, including other contractors or persons present at the premises.

8.3 Our total liability for loss or damage to goods, whether arising in contract, tort, or otherwise, shall not exceed a reasonable limit per consignment, unless you have declared a higher value to us in writing and we have agreed to increase the limit subject to any additional charges that may apply.

8.4 We will not be liable for loss of profits, loss of business, loss of opportunity, or any indirect or consequential losses arising out of or in connection with the services.

8.5 Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability which cannot lawfully be excluded or limited under UK law.

9. Claims and Complaints

9.1 You must inspect the goods and premises as soon as reasonably practicable after completion of the services.

9.2 Any visible loss or damage should be reported to us on the day the services are completed or as soon as reasonably possible thereafter. In any event, you should notify us of any claim in writing within a reasonable period after you become aware of the issue.

9.3 When making a claim, you should provide as much information as possible, including a description of the damage or loss, supporting evidence such as photographs, and any relevant receipts or proof of value where available.

9.4 We will investigate your claim and respond within a reasonable timeframe. Our decision on liability and any appropriate remedy will be made in accordance with these Terms and Conditions and UK consumer law where applicable.

10. Waste and Environmental Regulations

10.1 We comply with applicable UK regulations relating to the handling, transportation, and disposal of waste. We are not a general waste carrier unless otherwise agreed, and we reserve the right to refuse to remove any items classed as waste or prohibited materials.

10.2 You are responsible for informing us in advance if you require disposal of items. Where we agree to remove items for disposal, this will be treated as a separate service and may incur additional charges.

10.3 Items to be disposed of must not include hazardous, clinical, or specialist waste, including but not limited to chemicals, asbestos, flammable or explosive materials, or electronic waste requiring specialist handling, unless we have specifically agreed and are licensed to do so.

10.4 We will dispose of waste or unwanted items only at authorised facilities and in accordance with applicable legislation. We will not be responsible for any items you have asked us to dispose of once they have been removed from your control.

11. Insurance

11.1 We maintain appropriate insurance cover in connection with the services we provide. Details of our insurance and key exclusions are available on request.

11.2 You are strongly advised to ensure that you have adequate insurance for your goods during removal and transit, particularly for high-value or fragile items, as our liability is limited as set out in these Terms and Conditions.

12. Privacy and Data Protection

12.1 We collect and process personal information in order to provide our services, manage bookings, and comply with legal obligations.

12.2 We will handle your personal information in accordance with applicable UK data protection laws and keep it secure and confidential, only sharing it where necessary with trusted third parties involved in delivering our services or where required by law.

13. General Provisions

13.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

13.2 No waiver by us of any breach of these Terms and Conditions shall be considered a waiver of any subsequent breach.

13.3 The contract is between you and us. No other person shall have any rights to enforce any of its terms.

13.4 We may transfer our rights and obligations under the contract to another organisation, but this will not affect your rights under these Terms and Conditions. You may not transfer your rights or obligations without our prior written consent.

14. Governing Law and Jurisdiction

14.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or the services shall be governed by and construed in accordance with the laws of England and Wales.

14.2 You and we agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services provided.

By confirming a booking with Bayswater, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.